Business Process Management (BPM) – Streamlining Customer Onboarding

Client: A Subscription-Based SaaS Provider

Challenge

Customers faced lengthy onboarding times, leading to drop-offs and lost revenue.

Solution

We redesigned their BPM workflow, automating customer verification, document processing, and account setup.

Results

✔ 60% faster onboarding time
✔ 20% increase in customer retention
✔ Higher NPS (Net Promoter Score) due to improved experience

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