Challenge
The client’s customer service team was overwhelmed with high call volumes, leading to long wait times and frustrated customers.
Solution
We deployed an AI-powered chatbot using NLP and machine learning to handle routine customer queries, billing inquiries, and troubleshooting requests. The chatbot could escalate complex issues to human agents when necessary.
Results
✔ 60% reduction in call center workload
✔ 80% of inquiries resolved without human intervention
✔ Customer satisfaction increased from 72% to 91%
