Challenge
The client struggled with inventory mismanagement, leading to excess stock in some locations and shortages in others. Traditional forecasting methods failed to predict seasonal and regional demand shifts accurately.
Solution
We deployed an AI-powered chatbot using NLP and machine learning to handle routine customer queries, billing inquiries, and troubleshooting requests. The chatbot could escalate complex issues to human agents when necessary.
Results
✔ 60% reduction in call center workload
✔ 80% of inquiries resolved without human intervention
✔ Customer satisfaction increased from 72% to 91%
